Refund Policy
The Short Version
The Free plan is free forever — no card, no charge, nothing to refund. Use it for as long as you like to test Clippy on your own machine, with your own apps, doing your own tasks.
The Power and Max plans do not include a free trial — you are charged immediately on signup.
After payment, charges are generally non-refundable. We grant manual exceptions for: duplicate billing, accidental renewal without subsequent usage, and service outages that prevent meaningful use. Email [email protected] with your order details and we'll review within one business day.
Why No Refunds?
Three reasons:
- The Free plan is real. Not a "trial that's actually a paid plan with a promo code" — the Free plan lets you use Clippy indefinitely at no cost, so you can see how he works before paying.
- AI costs are real and immediate. Every time Clippy thinks, that costs us money on the upstream AI provider. Refunding a month means we ate the cost.
- Keeps the price low. Refund fraud is a tax that gets baked into the price for everyone. By saying "no refunds, but try first", we keep Clippy affordable for everyone.
The Three Manual-Exception Cases
We grant refunds case-by-case for these situations. Email [email protected] with your order details and we'll review within one business day.
- Duplicate billing. If you were charged twice for the same plan, we refund the duplicate immediately.
- Accidental renewal without usage. If you forgot to cancel and haven't used the app in the renewed period, we'll refund the charge.
- Service outage. If our service is down on our end for an extended period and you can't use Clippy meaningfully, we'll refund pro-rated, or extend your subscription, your choice.
This applies equally to the Power and Max plans.
Cancelling
You can cancel anytime from the Stripe customer portal (link in your welcome email), from Settings → Manage subscription inside Clippy, or by emailing us. When you cancel:
- You keep access until the end of your current billing period
- You won't be charged again
- No partial refund for the remaining days
- You can resubscribe anytime with the same email
Chargebacks
Please don't file chargebacks. They cost us $15 each plus the disputed amount, and they often result in your account being locked at the payment processor level. If you have a problem, email us first — we're real people and we'll work it out.
Contact
Questions about billing or refunds?